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NPS by segment

Net promoter score per customer segment.

Enterprise62Mid-market48SMB39Self-serve27
Made with MakeCharts — NPS by segment

What this chart shows

One company-wide NPS hides everything. Split by segment, the self-serve gap turns into a specific piece of work.

The data behind it

Every number on the chart, free to copy and reuse. Download CSV

CategoryNPS
Enterprise62
Mid-market48
SMB39
Self-serve27

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Full guideHorizontal barRank long category lists with horizontal bars that leave room for readable labels.