Combo chart
Tickets vs satisfaction
Ticket volume against CSAT, month by month.
What this chart shows
Support quality is a rate and support load is a count. Overlaying them shows exactly which volume spike the team absorbed and which one it did not.
The data behind it
Every number on the chart, free to copy and reuse. Download CSV
| Series | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Tickets | 320 | 298 | 356 | 412 | 388 | 341 | 372 | 405 | 448 | 496 | 531 | 502 |
| CSAT | 4.6 | 4.7 | 4.5 | 4.2 | 4.3 | 4.5 | 4.4 | 4.3 | 4.1 | 3.9 | 3.8 | 4.1 |
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