Funnel chart
Support escalation
Tickets resolved at each escalation level.
What this chart shows
Every level that a ticket climbs costs roughly five times more to serve. Half of these never leave self-serve, which is exactly the point.
The data behind it
Every number on the chart, free to copy and reuse. Download CSV
| Category | Tickets |
|---|---|
| Received | 4,200 |
| Not self-served | 2,100 |
| Escalated to L1 | 1,400 |
| Escalated to L2 | 560 |
| Reached engineering | 140 |
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